towinkids Refund Policy
Return & Refund Policy
1. Returns Eligibility
If your item arrives damaged or is malfunctioning, you can return it and we will cover the return shipping costs.
To be eligible for a return:
- The item must be returned in the same condition that you received it.
- It must be unused and in its original packaging.
This type of return is valid within 30 days from the date of delivery.
2. 30-Day Satisfaction Guarantee
If you are not satisfied with your item, you may return it for a full refund within 30 days of delivery.
However:
- You must try the product for at least 20 days before requesting a return under this guarantee.
- The item must still be in good condition.
3. Refund Process
- Refunds will be processed within 14 business days after we receive and inspect the returned item.
- Refunds will be issued to the original payment method, unless otherwise agreed.
- Items that do not meet the return conditions may not be eligible for a refund.
4. Shipping Costs
- If the item is defective, damaged, or malfunctioning, we will cover the return shipping cost.
- For all other returns (such as dissatisfaction), the customer may be responsible for return shipping fees.
5. Exclusions
- Items damaged due to misuse, negligence, or unauthorized modifications are not eligible for refunds or replacements.
- Custom or personalized items cannot be returned, unless they arrive defective.
6. Contact Us
If you have any questions or need assistance with a return, please contact our support team:
Email: contact@towinkids.com